Gumenick Properties Wins Prestigious Customer Service Award
Henrico, VA (February 12, 2025) — Gumenick Properties is thrilled to announce that it has once again been recognized on a national level by Grace Hill, earning the prestigious “Kingsley Excellence Elite 5” award for the second time. This honor is awarded to the top five multifamily companies in three size tiers, celebrating those that deliver best-in-class customer experience and exceptional brand loyalty.
“We are incredibly proud to receive this award. We take great pride in delivering exceptional customer service to our residents, and we’re grateful for our associates' dedication to upholding our Mission Statement. Receiving this recognition based on our residents’ surveys for the second time is an incredible honor - one made possible by our team's outstanding commitment and hard work every single day,” states Skip Nash, Gumenick Properties’ vice president of property management.
To achieve this distinction, a property’s resident satisfaction must exceed the Kingsley Index, the most comprehensive performance benchmarking database in the real estate industry, representing more than 7 million prospects and residents surveyed annually.
"The Kingsley Excellence Awards set the benchmark for exceptional performance in multifamily. These accolades honor the companies that go above and beyond to enhance the resident and customer experience, setting them apart from their competition," said Grace Hill's CEO Kendall Pretzer. "Surveys play a crucial role in gathering meaningful feedback, driving measurable improvements, overall satisfaction and fostering long-term success in property management and performance. I want to wish Gumenick Properties a well-deserved congratulations on earning this prestigious recognition. This achievement is a testament to your dedication to creating outstanding experiences for residents and customers.”
About Grace Hill
Grace Hill provides technology-enabled talent performance solutions that help owners and operators of real estate properties increase property performance, reduce operating risk, and grow top talent. Its industry-leading solutions covering policy, training, assessment, survey, and data-driven insights are bolstered by years of real estate experience, in-depth service-level expertise, and outstanding customer support. Today, more than 500,000 real estate professionals from more than 2,300 companies rely on talent performance solutions from Grace Hill. Visit us at gracehill.com or on LinkedIn.
About Gumenick Properties
Based in Henrico County, Gumenick Properties is an award-winning real estate development and management company that owns and operates investment properties in Virginia. Founded in the late 1940s, the company engages in two primary lines of business – apartment and commercial space development and community operations, and homebuilding. Learn more about Gumenick Properties and Libbie Mill-Midtown at www.gumenick.com.