Gumenick >> News >> Blog Archives >> Gumenick Properties Receives High Marks In Apartment Survey

Gumenick Properties Receives High Marks In Apartment Survey

Posted by   admin on    June 5, 2015

HENRICO CO, VA. – Gumenick Properties has received a 2014 National Multifamily Customer Service Award for Excellence from CEL & Associates. This award distinguishes the Henrico-based company for its exceptional service to residents at its apartment communities.
Within the apartment management sector, National Real Estate Awards for Customer Service Excellence are acknowledged as a prestigious sign of success.

This award is a part of the National Real Estate Customer Service Awards Program. It honors “The Best In The Industry” for their ability to provide the highest level and quality of customer service throughout their portfolio. CEL bestows the National Multifamily Customer Service Award for Excellence based on a national survey of resident satisfaction. These surveys cover nine areas, including staff responsiveness, property appearance and renewal intentions.

“Outstanding customer service is a vital ingredient for success in the apartment business. Our Associates focus on this daily, and we’re pleased that surveys indicate we’re successful. I’m extremely proud of the Associates who made this honor possible and grateful for their efforts. Customers can rest assured that we will work equally hard in the future to ensure that they experience at our communities is exceptional,” said Skip Nash, Vice President, Property Management at Gumenick Properties.

Earlier this year, CEL announced that four Virginia apartment communities operated by Gumenick Properties received recognition for excellent customer service in 2014. The apartment communities that received “A List Awards For Customer Service” were:

  • The Village at Horsepen in Henrico
  • The Estates at Horsepen in Henrico
  • South Beach Apartments in Virginia Beach
  • Malvern Manor Apartments in Richmond

“A List Awards” are based on surveys of resident satisfaction. Surveys cover nine areas, including staff responsiveness, property appearance and renewal intentions. CEL has compiled such data since 1998 and, in that time, has surveyed customer satisfaction at thousands of properties. Ratings are done annually.

Based in Henrico, Gumenick Properties is an award-winning real estate development and management company with operations throughout the Southeast. Founded in the late 1940s, the company engages in two primary lines of business – apartment and commercial space development and community operations, and homebuilding. The company owns and operates investment properties in Florida and Virginia. In addition, the company currently is engaged actively in the creation of two new home communities, Grayson Hill and Monument Square. The company also is developing Libbie Mill-Midtown, a new mixed-use community designed to be both a neighborhood and a regional destination. Learn more about Gumenick Properties at

Based in Los Angeles, CEL & Associates, Inc. is the nation’s largest surveyor of resident satisfaction within the multifamily industry. The firm specializes in providing: strategic planning services; benchmarking and client/customer satisfaction surveys; compensation program design and benchmarking; leadership training; and operational assessments to the real estate industry.

Information on its specific Gumenick Properties’ apartment communities may be found online at: