Posted by admin on April 19, 2016
HENRICO CO., VA. -- Gumenick Properties has received a 2015 National Multifamily Customer Service Award for Excellence from CEL & Associates. This honor recognizes apartment management companies that do an exceptional job of taking care of residents.
In addition, the company’s South Beach Apartments received a CEL Platinum A List Award, the highest customer service honor given to individual properties. Plus, four other apartment communities received CEL A List awards for outstanding customer service. These are: Malvern Manor Apartments, Richmond; Southgate Towers Apartments, Miami; The Estates at Horsepen, Henrico; and The Village at Horsepen, Henrico.
These honors are bestowed by Los Angeles-based CEL & Associates, which specializes in measuring consumer satisfaction at apartment communities. CEL awards are recognized throughout the apartment management sector as significant signs of achievement. These awards are part of the National Real Estate Customer Service Awards Program. This honors “The Best In The Industry” for their ability to provide the highest level and quality of customer service throughout their portfolio.
Companywide and property specific awards are based on surveys of resident satisfaction. Surveys cover nine areas, including staff responsiveness, property appearance and renewal intentions. CEL has compiled such data since 1998 and, in that time, has surveyed customer satisfaction at thousands of properties. Ratings are done annually.
“Gumenick Properties is pleased to receive these CEL awards for customer service. We also are extremely proud of our Associates whose extraordinary efforts led to these honors. Customer service is vital for success in the apartment management business. Outstanding service attracts and retains residents. While we are delighted with the 2015 CEL results, we will not rest on our laurels. Instead, we’ll rededicate ourselves to taking care of our customers to the best of our abilities every working day,” said Skip Nash, Vice President, Property Management at Gumenick Properties.
Based in Henrico, Gumenick Properties is an award-winning real estate development and management company with operations throughout the Southeast. Founded in the late 1940s, the company engages in two primary lines of business – apartment and commercial space development and community operations, and homebuilding. The company owns and operates investment properties in Florida and Virginia. In addition, the company currently is engaged in the creation of two new Henrico home communities, Grayson Hill and Monument Square. The company also is developing Libbie Mill-Midtown, a new Henrico mixed-use community designed to be a neighborhood and a regional destination. Learn more about Gumenick Properties at www.gumenick.com.
Based in Los Angeles, CEL & Associates, Inc. is the nation’s largest surveyor of resident satisfaction within the multifamily industry. The firm specializes in providing: strategic planning services; benchmarking and client/customer satisfaction surveys; compensation program design and benchmarking; leadership training; and operational assessments to the real estate industry.
Information on specific Gumenick Properties’ apartment communities may be found online at:
● The Estates at Horsepen – www.theestatesathorsepen.com
● The Village at Horsepen -- www.thevillageathorsepen.com
● Park Crescent Apartments -- www.parkcrescentapartments.com
● South Beach Apartments -- www.southbeachvb.com
● Southgate Apartments -- www.southgate-apartments.com
● Malvern Manor Apartments -- www.malvernmanor.com.